Black Carpet Rideshare & Logistics – Terms & Conditions
By using Black Carpet Rideshare & Logistics the Service provider, you agree to the following Terms and Conditions, whether you are a customer/rider or a independent driver/Partner.
This Rideshare service was created to connect the Customer/rider to the Driver/independent contractor/ Partner, with the use of technology and social media platforms.
1. Eligibility
You must be at least 18 years old to book or provide transport services.
You must sign up before you can access the services we provide
All users must submit accurate personal information and may be asked to verify their identity.
2. Booking & Service Use
Bookings can be made via our booking tool and WhatsApp.
We reserve the right to accept, cancel, or modify any ride or delivery request.
Customers are responsible for ensuring they are ready at the agreed pickup location and time specified on record. Please note that a change in Pick up, Drop- off location and extra stops upon driver's arrival or while on in transit will result in immediate cancellation of the ride and customers will be charged a cancellation fee of $35. if this fee is not paid customers would not be allowed to book for future rides.
3. Payments
We accept both cash and cashless payment options including Cash on entry and Paywise (for verified users) . For more information on how to pay please see our how to pay page.
Full cash payment must be made before the beginning of each ride as per credit card/debit card or CC transactions
Please also note that any extra stops are rated at $2 per minute as per metered ride.
Please note that we do not charge for the number of passengers nor do we charge for the no of luggage but please bare in mind the traffic laws of Trinidad and Tobago which prohibits the overloading a vehicle with too many passengers or over sized items.
4. Identity Verification
Customers will be required to upload a profile photo, national ID, and proof of address, email address, phone number via our provided links for safety and verification purposes.
Black Carpet Rideshare & Logistics reserves the right to suspend or reject customer of driver accounts with incomplete or suspicious information.
5. Driver Conduct
Drivers are independent contractors/partners and are expected to maintain professionalism, punctuality, and safety at all times.
Any driver found violating our safety guidelines or engaging in fraudulent activity will be permanently removed from the platform.
6. Customer Conduct
Customers must not use the service for unlawful or fraudulent purposes, including setting up rides with the intent to harm or rob drivers.
Any misuse of the service will result in a permanent ban and be reported to authorities.
7. Cancellations & Refunds
Cancellations made by both the driver or customer must be made at least 30 minutes before the scheduled pickup time for scheduled rides and within 5 minutes of New request Acceptance.
If a customer fails to cancel in the given specified time and driver arrives at location the $35 cancellation fee will apply.
Refunds are issued at our discretion based on the nature of the cancellation.
8. Delivery & Errand Services
Our delivery and transportation services are subject to availability and pricing based on item size, destination, and urgency.
We are not responsible for damages or losses if incorrect delivery instructions are provided.
9. Limitation of Liability
Black Carpet Rideshare & Logistics is not liable for personal injury, loss, or damages resulting from the actions of independent driver partners or third parties.
We will, however, cooperate with law enforcement in cases of fraud or criminal activity.
10. Updates
We may update these Terms at any time. Continued use of our services means you accept the latest version.
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