Black Carpet Rideshare & Logistics – Customer Disclaimer

Effective Date: [Feb 19th 2025]

By using the services of Black Carpet Rideshare & Logistics, you (“the Customer”) agree to the terms outlined in this Customer Disclaimer. This policy is meant to protect our drivers, customers, and the integrity of our service.

1. Identity Verification

To help maintain a safe and secure environment, all customers may be required to submit:

A clear profile photo

A valid national ID

A recent proof of address (utility bill, bank statement, etc.)

Failure to provide accurate and verifiable documents may result in restricted access or removal from our platform.

2. Fraud & Misuse Warning

You agree NOT to use your account or any Black Carpet Rideshare & Logistics to:

Arrange rides with the intent to harm, rob, or endanger a driver

Use false identities or impersonate someone else

Book rides or deliveries with fraudulent payment methods

Share your account with others without approval

Any attempt to commit fraud or endanger a driver will result in:

Immediate and permanent ban from our platform

Reporting to law enforcement with all relevant information

Legal action where applicable

3. Ride & Delivery Liability

You are responsible for ensuring accurate pickup and drop-off details.

We are not liable for missed pickups due to incorrect location info or failure to respond to driver calls/messages.

For delivery services, we are not responsible for loss or damage resulting from unclear instructions or miscommunication.

4. Payment Agreement

By using our services, you agree to:

Pay the full fare using either cash or an approved cashless method (PayWise, PayPal, EndCash, or WiPay/Colour)

Only use verified payment methods (e.g., WiPay/Colour card must be linked and physical)

Ensure payment is made before the completion of the trip/delivery

5. Communication and Safety

Black Carpet Rideshare & Logistics may contact you via WhatsApp or phone to confirm trips or verify your identity.

Harassment, threats, or unsafe behavior towards any driver or staff will result in permanent account suspension.

6. Service Limitations

We do our best to provide reliable service, but we are not responsible for:

Traffic delays or road closures

Delays caused by unforeseen incidents or emergencies

Availability of drivers in certain areas or at certain times

7. Acceptance

By booking a ride or using our delivery service, you acknowledge that you:

Have read, understood, and accepted this disclaimer

Understand that misuse of the service may lead to legal consequences.