Black Carpet Rideshare & Logistics – Privacy Policy

 

Effective Date: [Feb 19th 2025]

At Black Carpet Rideshare & Logistics, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our services through our website, WhatsApp, Airtable form, or any other communication platform.

1. Information We Collect

We may collect the following personal information from customers and drivers:

Full Name

Contact Information (Phone number, Email)

Profile Photo

National ID

Proof of Address

Payment Information (only for payment processing, not stored by us)

Trip or Delivery Details (Pickup/drop-off location, time, etc.)

Google location tracking links

2. How We Use Your Information

We use the information you provide to:

Verify identity for safety and fraud prevention

Facilitate ride and delivery bookings

Communicate with you via WhatsApp or other platforms

Process payments and confirm transactions

Improve the quality and safety of our services

3. Data Storage and Security

All customer data is securely stored through Airtable and access is restricted to authorized personnel only.

We do not sell or rent your personal information to third parties.

Any sensitive documents (like IDs and address proof) are used only  for verification and kept confidential.

4. Sharing Your Data

We do not share your personal data with any third party unless:

Required by law enforcement or legal request

It is necessary for processing payments via third-party providers (e.g., PayPal, WiPay, EndCash)

You give us explicit permission

5. Driver Information

Drivers are required to provide identification for security reasons. This information is only used internally to protect both drivers and passengers.

6. Customer Verification

Customers who wish to use certain services (e.g., cashless payments or deliveries) may be required to verify their identity through our embedded Airtable form.

7. Your Rights

You may request to:

View the data we have stored about you

Update incorrect information

Request deletion of your information (unless required by law to keep it)

To make any of these requests, please contact us directly via WhatsApp or through our website.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of our services indicates your acceptance of the latest version.

Contact:

If you have any questions about this Privacy Policy, please contact us via WhatsApp or through the contact form on our website.